Crossbill Distilling Ltd

And Crossbill Gin School

Terms and Conditions

And Privacy Policy 

Users of this website are bound by the Terms and Conditions outlined below. By using this site, you are deemed to have accepted these Terms and Conditions without reserve. These terms are subject to and interpreted in accordance with the laws of Scotland.

ABOUT US

The site has been developed for and published by Crossbill Distilling Ltd, with it’s registered office located at Caledonian House, Seaward Street, Glasgow, G41 1HJ, with the company registration number SC473332 and VAT number 193 8565 59 (hereinafter the ‘Company’ or ‘we’).

ACCESS TO THE SITE

To access this site, you must be of legal drinking age in your country of residence (if no such laws exist in your country, you must be over 21 to visit our site) and be aware of how to consume alcohol responsibly.

COPYRIGHT AND INTELLECTUAL PROPERTY

All of the trade marks and logos displayed on this site (the ‘Trade Marks’) are registered and unregistered trade marks of Crossbill Distilling Ltd, or are trade marks and logos which Crossbill Distilling Ltd has been authorised to use and/or display on its website. Unauthorised use of any of the trade marks and logos appearing on this website is not permitted. On an exception basis, we may expressly authorise to reproduce and/or represent all or part of our site, on certain media. On this regard, any request for authorisation must be submitted in advance to the following email address: info@crossbillgin.com.

LIABILITY/ WARRANTY

Crossbill Distilling Ltd aims to ensure that the content on this website is correct but cannot give any warranty as to the websites accuracy or completeness and therefore cannot accept responsibility for any damage or loss resulting in your use or interpretation of the website content.

 

THIRD PARTY SITES

Crossbill Distilling Ltd has no control of third-party sites linked to this site and does not accept any responsibility for the content found on these sites. You should refer separately to the terms and conditions found on any third-party site.

INFORMATION ON THE PRODUCTS AND SERVICES

Unless provided otherwise, the products and services which are presented to you do not constitute a sale offer but a general presentation of the range of products and services that we distribute in the country in which this site is published.

THE ONLINE SHOP – Gin Sales

Bottle prices shown on this website are in British Pounds, inclusive of UK duty and VAT (Value Added Tax) and exclude delivery costs. 

No goods are offered for sale at this site to any person who is below the legal drinking age in the country in which they are resident or any person resident in a country where such sale would be contrary to local law. By placing an order through our site, you warrant that you are of a lawful age. If you are buying products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser. If our couriers are in any doubt about the age of the recipient on delivery, they may request some form of ID.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been despatched. The contract between us will only be formed when we send you the Despatch Confirmation. The Contract will relate only to those products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.

We despatch orders Monday to Friday and all orders received before 1pm are despatched the same day. Orders received after 1pm are despatched the next working day.

Our Shipping information, including costs, can be found in the SHIPPING section of the site.

Delivery of our products will be made to the address provided by you at the time of placing your order.

Our customers’ satisfaction is of the utmost importance to us, and we take exceptional care in the manufacturing, packaging and delivery of our products. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected. Please note that you may be asked to show proof of age upon delivery of your order.

RETURNS

The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers documentation.

We must have confirmation of these breakages or shortages within 48 hours of delivery.

Photographic evidence is required by our carrier company if an item has been damaged during transit.

To request a full refund or exchange, please notify us by email to info@crossbillgin.com within 48 hours of delivery. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, a photo of the damage, your full name, email address, phone number and delivery address. Only unopened products that are in the original packaging will be eligible for refund or exchange.

Approved refunds will be credited to the payment card/PayPal account used during the original transaction within 30 days and will exclude shipping costs.

We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit.

If you fail to meet these terms and conditions, the product will be returned to you and you will not receive a refund nor be eligible for an exchange.

DISCLAIMER

All products are stress tested before despatch. Products are sensitive to elements of extreme heat where glass and corks may fail.  Products should be stored at room temperature and out of direct sunlight.  All coloured products use natural ingredients and may fade or change overtime.

Discounts - The Crossbill Family Discount can be applied to any gin bottles available on our online shop, with the exception of reorders. Please note that reorders are made bespoke to each customer and are therefore not eligible for discounts.

THE ONLINE SHOP - Gin School

Purchasing Options explained

TO BUY A TICKET AND BOOK A DATE. This option should be used if you know the date you wish to book at the same time as purchasing a ticket. By following the link, you will be taken to the booking screen where you will choose the date then will be directed to complete your information then onto making a payment.

TO REDEEM A GIFT VOUCHER AND BOOK A DATE. This option should be used if you have previously purchased or been gifted a voucher. By following the link, you will be taken to the booking screen where you will choose the date then will be directed to complete your information and redeem your voucher using the order number on the voucher.

TO BUY A GIFT VOUCHER TO BE REDEEMED LATER. If you do not know the date you would like to book or if you wish to purchase a voucher to be given as a gift, you should ADD TO CART. This will then bypass the booking screen and will direct you to the checkout screen where you will complete your information then onto making a payment.

By purchasing or booking a course you are agreeing to the following terms and conditions.

Voucher Delivery – When purchasing a Gin School Experience, an e-voucher will be generated and sent to the provided email address within 24 hours. You will also receive a Gift Voucher by post.

Refund Policy – The Gin School operates a strict 14-day refund policy from the date of purchase. Notification must be made in writing to info@crossbillgin.com and must be accompanied by the unused voucher and proof of payment.

Cancellations and Postponements – A minimum of 7 days’ notice is required prior to your appointment to reschedule a booking and will incur a £10.00 administration fee. In the unlikely event that the Company has to cancel a Gin School Masterclass, the Company undertakes to offer a suitable alternative date or a full refund of any course fees.

Vouchers – Vouchers cannot be exchanged for cash or other goods. Vouchers are transferable, so if you are unable to attend yourself, you may nominate a replacement. Vouchers expire 12 months from the date of issue and extensions beyond 12 months are not available under any circumstances.

Course Alterations –The Company reserves the right to make minor changes to the format and content of the Gin School Masterclasses, to improve the experience, without notice.

Age Restriction – You must be over 21 years of age to attend a Masterclass and those that appear under 25 years will be asked for proof of age upon arrival.

Samples – A limited quantity of tasting samples will be offered during the Gin School Masterclass and are included in the cost of the voucher.

Health and Safety Liability – You will be given a briefing on health and safety prior to the session commencing. All participants are expected to listen carefully and follow instructions given. Participants should take reasonable care in the Gin School to avoid personal injury and/or injury to others.

Standard of Behaviour – We will refuse to admit you to the premises if you appear to be intoxicated or under the influence of prohibited narcotic substances upon your arrival. You are expected to behave sensibly and appropriately at all times and may be required to leave the premises if for any reason the Company or others are unhappy with your behaviour. We reserve the right to refuse the sampling of alcohol under the terms of the licensing act

Washroom Facilities – The primary function of the premises is a distillery and the site offers limited toilet facilities with restricted access. Alternative toilet facilities with full disabled access are however available across the covered courtyard.

Special Needs – Your comfort and wellbeing are of the utmost importance to us, please therefore inform us prior to our accepting the booking of any medical condition or physical impediment about which we would need to be aware in order to eliminate or anticipate any potential health and safety issue

Special Dietary Requirements/ Allergies/ Disabilities – We cannot adjust courses for special dietary requirements unless previously agreed. If you have any allergies, please contact us in advance to discuss your requirements. There may be traces of nuts or other ingredients and if you have an allergy you attend at your own risk. If you have a disability or condition you think may hinder your enjoyment of the course, please let us know so we can help to ensure your day runs smoothly.

 

  

Crossbill Distilling Ltd

and Crossbill Gin School

Privacy Policy

INTRODUCTION

Crossbill Distilling Ltd is committed to protecting the privacy of our visitors and customers and complies with the principles of the United Kingdom’s Data Protection Act 1998 and General Data Protection Regulation 2016/679 (GDPR). By visiting our website, you are accepting and consenting to the practices described in this policy.

INFORMATION WE COLLECT

Personal Information that you give us via our website, by phone, email or post to allow us to communicate with you, including: your name, job title, contact information including your address, email address, phone number, preferences and interests.

Technical Information that is automatically collected when you visit our website to help improve our service, including: your IP address, browser type, login information, operation system, the URL clickstream to and from our site; and information about your visit to our site including the date visited, time spent, products and pages viewed and searched.

Information we receive from other sources including: our product supplier and delivery service provider, credit reference agencies, analytic providers, technical services providers.

LINKS TO OTHER SITES

Our website contains links to other websites. We have no control or responsibility for your privacy and protection when you click on one of these links and leave our website. You should refer separately to the other site’s protection and privacy policies.

COOKIES

Cookies distinguish you from other visitors to our site. We may use cookies to analyse our web traffic to help improve our website design, content and functions; to store your preferences and recognise you when you return to our site so that we can present information that is more interesting and relevant to you; and to identify when you are signed into our website. Cookies do not contain or pass any personal information. You can use your web browser’s settings to determine how our website uses cookies. 

DATA USAGE

Personal Information that you give us may be used to: provide you with any information or products that you request from us; verify your age to ensure you are an adult above the legal drinking age; communicate with you around any orders placed with us.

Technical Information is collected and used to: administer our site including trouble shooting and testing, data analyses, and statistical analyses; improve our website content, our products and services; allow certain interactive features that you may choose; keep our site safe and secure.

DATA STORAGE

Any personal information we hold about you is stored and processed in line with the Data Protection Act 1988 and will be deleted when no longer necessary, that data may be passed to and stored by a third party outside the Europe Union.

The transfer of data via the internet is not completely secure and we cannot guarantee the safety of data that you transfer to our site and as such is done at your own risk. Once we have your data use strict control and security feature to protect that data and prevent unauthorised use.

We will never sell, lease or distribute your personal information to third parties unless we have your permission, or we are required to do so by law. 

YOUR RIGHTS

GDPR gives you the right to:

  • Access the personal data that we hold about you.

  • Rectify any inaccurate data held

  • Have all data erased and forgotten

  • Object to data collection

  • Opt in our out of any marketing communication

  • Complain to the Information Commissioner’s Office

CONTACT

Please contact us in writing to info@crossbillgin.com or Crossbill Distilling Ltd, Unit 1, BAaD, 54 Calton Entry, Glasgow G40 2SB

Crossbill Distilling Ltd

and Crossbill Gin School Competitions and Giveaways

Terms & Conditions

We want to ensure you can enjoy Crossbill Gin in a safe and fun way. We organise and run a variety of gin related competitions and giveaways throughout the year including the opportunity to win Crossbill Gin, Gin School tickets and more. Whatever the competition or prize, we encourage you to enjoy gin responsibly and safely.

  • By entering Crossbill Distilling Ltd competitions and/or giveaways, entrants agree to be bound by the Terms and Conditions governing these promotions and by any other requirements set out in related promotional materials.

  • Crossbill Distilling Ltd competitions and giveaways will run over the dates stated only.

  • Facebook, Instagram and Twitter do not in any way sponsor, endorse or administer the competitions and/or giveaways, and are in no way associated with it. As such, by entering the competitions and/or giveaways, entrants release Facebook, Instagram and Twitter from any liability to the entrant, which arises from their entry to the competitions and/or giveaways.

  • Crossbill Distilling Ltd competitions and/or giveaways are open to UK residents only.

  • Where applicable you must be able to provide a UK address and postcode for delivery of prizes if you are picked as the winner.

  • You must be 18 years of age or older to enter. Proof of age may be requested before prizes can be sent.

  • No cash or other alternative is offered in place of prizes.

  • All prizes are non-transferable.

  • Crossbill Distilling Ltd is not responsible or liable for any entries that are lost, broken or delayed.

  • Entries from businesses, groups or organisations will not be accepted.

  • You agree that if chosen as the winner then Crossbill Distilling Ltd may announce your name as the winner on social media.

  • Competitions may run across multiple social media channels including Facebook, Twitter and Instagram.

  • Where applicable prizes may be sent out over a period of time and will not be sent all at once.

  • Your prize will be sent to your chosen address. Should your address change it is your responsibility to inform us as soon as possible or request that the sending of your prize be put on hold until an address can be confirmed.

  • In the event delivery is not possible you are responsible for arranging either redelivery or collection of your prize. If you do not make the effort in adequate time, your prize may be returned to the sender and under these circumstances your prize will be forfeit and a replacement prize will not be sent under any circumstances. You are expected to make every effort within a reasonable time to collect your prize.

  • Crossbill Distilling Ltd’ decision is final and binding in all matters and no correspondence will be entered into.

  • Crossbill Distilling Ltd reserves the right to vary the Terms and Conditions or cancel any or all competitions at any stage in the event of circumstances arising beyond its reasonable control.

  • Any question concerning the legal interpretation of the rules will be based on Scots law and the Scottish Courts will have exclusive jurisdiction.